Shipping policy
Shipping Policy
Thank you for shopping with HOTDEALS JAPAN.
HOTDEALS JAPAN curates and sources products from Japan and ships them to customers overseas. Please read our shipping policy carefully before placing your order.
1. Order Processing and Sourcing Time
Most items are sourced from Japan after your order is placed.
Order processing and sourcing usually takes 3–7 business days. During this time, we confirm product availability, purchase the item from a Japanese retailer or supplier, inspect the product, and prepare it for international shipping.
Please note that processing time may be longer if an item is temporarily out of stock, discontinued, delayed by the supplier, or requires additional confirmation.
If we are unable to source your item, we will contact you and offer either a full refund or an alternative option.
2. International Shipping Time
After your order has been processed and dispatched from Japan, estimated international shipping times are usually:
United States: 7–14 business days
Other countries: 7–21 business days
Delivery times may vary depending on the destination country, customs clearance, local postal services, carrier delays, holidays, weather conditions, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated based on the destination, product size, weight, and shipping method.
Shipping fees are displayed at checkout before you complete your order.
As a general guide, shipping fees may vary depending on the product category:
Small goods such as key holders, small accessories, wallets, pouches, and compact items usually have lower shipping costs.
Bags, larger accessories, storage items, and bulky products may have higher shipping costs.
The total amount paid by the customer is the product price plus shipping charges.
4. Shipping From Japan
Most orders are sourced, inspected, packed, and shipped from Japan.
HOTDEALS JAPAN is an independent retailer and sourcing store. Unless otherwise stated, we are not an official distributor, authorized reseller, or official store of any brand listed on our website.
5. Tracking Information
Once your order has been shipped, we will send you a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow some time for the tracking information to update after dispatch.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
HOTDEALS JAPAN is not responsible for delays caused by customs clearance or for any additional charges imposed by customs authorities.
7. Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
HOTDEALS JAPAN is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the package, additional shipping fees may be required to resend the order.
8. Lost, Delayed, or Damaged Packages
We will do our best to support you if your package is delayed, lost, or damaged during shipping.
However, once a package has been handed over to the shipping carrier, delivery is handled by the carrier and local postal services.
If your package arrives damaged, please contact us within 7 days of delivery with photos of the item, packaging, and shipping label.
9. Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on product availability, size, weight, or sourcing location.
If your order is shipped in multiple packages, we will provide tracking information when available.
10. Order Cancellations
Because many items are sourced from Japan after an order is placed, cancellation requests must be made as soon as possible.
Once an item has already been purchased, processed, packed, or shipped, we may not be able to cancel the order.
11. Contact Us
If you have any questions about shipping, tracking, or delivery, please contact us at:
support@hotdealsjapan.com